When you are using Microsoft Edge and Edge is doesn’t work as expected this might be a problem. Microsoft Edge is the default web browser for Windows 10 and it became a lot better when Microsoft Edge was based on Chromium instead of EdgeHTML. When you have a problem with Edge, for instance, Microsoft Edge doesn’t start, or Microsoft Edge crashes when visiting a website this is very annoying.
In this article, I provide you with several fixes to resolve problems with Microsoft Edge. I do recommend that before we start to back-up the Microsoft Edge installation directory. If you make a back-up you can restore settings such as favorites, specific settings, and extensions. Let’s begin and make a back-up before proceeding to the fixes.
Microsoft Edge doesn’t work
Make a back-up
Open a new windows explorer windows. In the address bar type: %localappdata%\Microsoft
Right-click on the Edge folder. Click on Copy and Paste the directory to a safe place in another folder on your computer, for instance, the C:\ drive. Now you have a back-up you can restore anytime you need it.
Microsoft Edge doesn’t start
If Microsoft Edge doesn’t start this can either be a problem with configurations, a problem with external programs blocking Edge, for instance, a virus scanner or the Microsoft Edge process is already running hidden in the background. The first thing you should try is to kill already running Microsoft Edge processes and Microsoft Edge instances.
In the Windows search bar, type: cmd.exe, right-click the result, and click on Run as Administrator.
Next, in the command-prompt cmdlet type: taskkill /F /IM msedge.exe
All running instances of Microsoft Edge will be closed. Now try again to start Microsoft Edge.
Doesn’t work? Try the next fix.
If you have antivirus software or a Firewall installed on your computer disable or quit the antivirus program. See if your antivirus program is blocking Edge from starting, this might happen to some people, it is worth checking before proceeding.
Next, you should temporarily rename the msedge.exe file to msedge_temp.exe. Here’s how.
Find the shortcut to start Microsoft Edge on your Windows desktop. Right-click the shortcut and click on Open File Location.
Find the msedge.exe file and rename the file to msedge_temp.exe.
Double click msedge_temp.exe to see if you can start Microsoft Edge. If it works, leave as is and create a shortcut on the Windows desktop.
If it doesn’t work, rename the msedge_temp.exe file back to msedge.exe and continue to the next step.
In this step, you should manually remove old cache files. The cache files can create many problems in the Chromium Edge web browser. I do advise you to start Edge without cache files, here’s how.
In the Windows Explorer window type: %localappdata%\Microsoft\Edge\User Data\Default\
Find the Cache folder and rename the Cache folder to Cache_old. Now try to start Microsoft Edge again.
Doesn’t work? Try the next fix.
In this step, you can reset Microsoft Edge. You can remove a specific folder, when you do Microsoft Edge will be reset to default settings. Here’s how.
Close Microsoft Edge, make sure Microsoft Edge is fully shutdown.
Open a Windows Explorer window, in the address bar type: %localappdata%\Microsoft\
Make sure to have a back-up as described at the beginning of this article!
Find the Edge folder and right-click, click on Remove. Now start Microsoft Edge using the shortcut on your Windows desktop.
You will see the following message indicating Microsoft Edge is fully reset, configure Microsoft Edge as you wish.
Thank you for reading!