Error 0x80072e77

Error 0x80072e77 Tech Support Scam – How to Remove?


If a pop-up with Error 0x80072e77 occurs you are redirected to a deceptive and dangerous Support Scam. These often temporary websites are build to scare, and eventually trick you into calling a very expensive and useless telephone number (1-844-816-1641)

The Error 0x80072e77 scam locks the Internet Explorer, Google Chrome, Firefox or Microsoft Edge browser and displays a fake message.

This message vary’s every time. The website is build using dangerous javascript code to exploit your browser and make sure you cannot close it that easily. However, it is possible. Follow this removal instruction to get rid of this dangerous Support Scam.


Error 0x80072e77 Tech Support Scam – How to Remove?

Error 0x80072e77

Removal Instruction – Quick Menu


closeOptional – Close the Tech Support Scam pop-up


Step 1 – Scan your computer with MalwareBytes AdwCleaner

Step 2 – Scan your computer with MalwareBytes Anti-Malware

zemana-anti-malware-iconStep 3 – Scan your computer with Zemana Anti-Malware


browser-extension-iconOptional – Check your browser for Potentially Unwanted Browser Helper Objects and Browser Extensions

Optional – Reset browser settings

follow-all-steps

If you experience a Tech Support Scam pop-up on Apple Mac OS
follow this Removal Guide to remove Adware from Apple Mac OS


close_32Close the Error 0x80072e77 Support Scam pop-up


If the pop-up stays on top with alert’s in your browser and it seems impossible to close the warnings you need to perform this optional step. After performing this step, please continue with Step 1 to start the actual removal of the adware causing the pop-up

  • Start the Windows Task manager by using CTRL+ALT+DEL for Windows 7 or CTRL+SHIFT+ESC for Windows 8.
    It is also possible to hit the task bar with a right click and select the Task Manager from the menu.

windows8_taskmanager

  • Select the browser you are using from the list and right click on it, selecting End Task. It is also possible to use the End Task button in the bottom of the window.

taskmanager_end_task

  • Your browser should be closed now, continue to the next step.

adwcleanerRemove Malicious Browser Extension(s) with MalwareBytes AdwCleaner


Malwarebytes AdwCleaner searches for adware, browser hijackers, malware files and removes them for free.
The Malwarebytes AdwCleaner tool will specifically scan for malicious Windows Services, Folders, Files, Shortcuts, Registry keys, Windows Tasks and Browser Extensions.

Malwarebytes AdwCleaner is used to clean Internet Explorer, Google Chrome, and Mozilla Firefox.

download Download Malwarebytes AdwCleaner

warningNotice: if you have problems downloading AdwCleaner, because of popups that keep opening when clicking a link because of adware
Go to this URL: https://www.malwarebytes.com/adwcleaner/

Update: Sometimes adware blocks the Publisher “Malwarebytes” by adding the signed Malwarebytes Corporation certificate to the untrusted repository. Find out how to solve this problem with our instruction.

  • Before running Malwarebytes AdwCleaner, close all open programs and browsers.
  • Select the executable for Malwarebytes AdwCleaner you just downloaded from the link above.
  • Right Click the executable and select “Run as Administratorthis is important.
  • Accept their terms by clicking the “I Agree” button
  • Select the Scan “Look for Adware/PUPs” button to start scanning your computer and browser for malicious files.

AdwCleaner 7 main window

  • to remove the malicious items found by Malwarebytes AdwCleaner using the detection Scan, select the Clean Remove the selected elements” button.

AdwCleaner 7 remove selected elements

  • Make sure to close all open programs and browser(s) to continue removing the detected items from your computer.
  • Click OK to continue.

Adwcleaner 7 all processes will be closed please save your work

  • Your computer is rebooted after the removal process, click Reboot Now.

Adwcleaner 7 reboot computer

malwarebytesRemove Malware with MalwareBytes 3 Anti-Malware


Malwarebytes is a next-generation antivirus replacement. Malwarebytes is the first of its kind for home users, employing four independent technology modules, anti-malware, anti-ransomware, anti-exploit, and malicious website protection to block and remove both known and unknown threats.

Detects and prevents contact with fake websites and malicious links. You are proactively protected from downloading malware, hacking attempts, and infected advertising. Worried about wandering into a “bad” Internet neighborhood? Now you don’t have to be.

Wraps your browser and software programs in four layers of defense, stopping attacks that use vulnerabilities in those programs to infect your computer. Clean your computer now with Malwarebytes free.

downloadDownload Malwarebytes

Malwarebytes works great alongside Antivirus software, both Malwarebytes and Antivirus software go along and provide the best protection for your computer.

Malwarebytes does not need any config or specific settings, just install and you are ready to go!
After installation, start a scan and check your computer for malware including free removal of the found malware on your computer.

IMPORTANT NOTICE

Update: There is malware out there that blocks Malwarebytes and causes errors while installing or updating Malwarebytes. If you experience any of those problems follow this guide
Find out how to solve Installing, Updating or Starting problems with Malwarebytes.

  • Start Malwarebytes.
  • Select Scan Now to perform an Anti-Malware scan.

Malwarebytes 3.2.2 main

  • Malwarebytes is scanning the computer for any viruses, trojans, adware, spyware, ransomware, and potentially unwanted programs.
    Please wait for Malwarebytes to finish the anti-malware scan, the anti-malware scan usually takes around 2 to 5 minutes to complete.

Malwarebytes 3.2.2 scanning for malware

  • When the anti-malware scan is finished, Malwarebytes will show the results from the anti-malware scan.
    To remove the detected malware from your computer, select the Quarantine Selected button.

Malwarebytes 3.2.2 quarantaine selected malware

  • All found malware will be put in quarantine.
    Malwarebytes requires a reboot to complete the process, allow Malwarebytes to reboot the computer.

Malwarebytes 3.2.2 detection results

  • After the reboot, all malware found by Malwarebytes is put to quarantine, and traces are removed from your computer.

zemana-anti-malware-iconRemove adware that possible cause the Error 0x80072e77 Support Scam with Zemana Anti-Malware and restore your browser


Zemana Anti-Malware is a security suite which is suitable for use in addition to a primary virus scanner. This second opinion malware scanner works with the cloud principle.

This means that all data such as the malware definitions but also analyses are conducted entirely over the internet.

Zemana Features

  • Real Time Protection – Fast and efficient malware detection and removal. Prevention of future infections.
  • Bootkit and Rootkit Remediator – Rootkit and bootkit detection and removal.
  • Adware Removal Tool – Browser hijacker removal. Detects and removes annoying browser add-on’s, unwanted apps and toolbars.
  • Ransomware Protection – Build your defense system against ransomware with Zemana AntiMalware.
  • 0-day malware protection – Increased zero-day malware protection using Cloud protection.

  • Zemana Anti-Malware is especially very effective against Browser Hijackers.

Zemana Anti-Malware features include protection against viruses, trojans, adware, and spyware. But it also provides effective protection against rootkits and ransomware boot kits.

download Download Zemana Anti-Malware

buy-with-discount Buy Zemana Anti-Malware Premium (30% FixYourBrowser discount)

  • Open the Zemana Anti-Malware installer
  • Install Zemana Anti-Malware using the default settings
  • Zemana Anti-Malware will update itself

zemana-anti-malware-main

  • Select the Scan button to perform a malware scan
  • Wait for the scan to finish, it takes a few minutes.

zemana-anti-malware-scanning

  • Select the Next button to remove the malware found on your computer

zemana-anti-malware-finished

  • That’s it. All malware is successfully removed from your computer.

zemana-anti-malware-malware-removed

Check your browser for Potentially Unwanted Browser Helper Objects and Browser Extensions

internet-explorer-logo Internet Explorer – Browser Helper Objects

  1. Start Internet Explorer
  2. On the Tools menu, tap or click Manage add ons. If you don’t see the Tools menu, press Alt.
  3. In the menu select Toolbars and Extensions
  4. Change Currently loaded add-ons under Show: to All add-ons
  5. Select the Browser Helper Object you would like to remove by double clicking it.
  6. Select Remove. If the Remove button is greyed out, reset Internet Explorer to default settings (see below).

google-chrome-logo Google Chrome – Browser Extensions

  1. Start Google Chrome
  2. In the top-right corner of Google Chrome select the menu  chrome-menu
  3. Select Settings
  4. On the left side select Extensions
  5. Review all Google Chrome extensions installed, remove any unknown or unwanted Browser Extension using the trashcan icon on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Google Chrome (see below).

mozilla-firefox-logo Mozilla Firefox – Browser Extensions

  1. Start Mozilla Firefox
  2. Click the menu button firefox menu
  3. Select Add-ons from the menu
  4. On the left side select Extensions
  5. Review all Mozilla Firefox extensions installed, remove any unknown or unwanted Browser Extension using the remove button on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Mozilla Firefox.

Reset Internet Explorer, Google Chrome or Mozilla Firefox to default settings

internet-explorer-logo Reset Internet Explorer to default settings

Follow instructions

  • Note: If you are running Windows 8.1 or Windows 8, start Internet Explorer from the desktop. Changing your settings will affect both Internet Explorer and Internet Explorer that you start from the desktop.
    1. Start Internet Explorer
    2. On the Tools menu, tap or click Internet options. If you don’t see the Tools menu, press Alt.
    3. In the Internet Options window, tap or click the Advanced tab
    4. Tap or click Reset. If you’re using Windows Internet Explorer 6, click Restore Default
    5. In the Reset Internet Explorer Settings dialog box, tap or click Reset
      Note: Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data (recommended!).
    6. When Internet Explorer finishes applying the default settings, tap or click Close, and then tap or click OK.
    7. Exit Internet Explorer and again, start Internet Explorer to see the results.

google-chrome-logo Reset Google Chrome to default settings

Reset Google Chrome to default settings

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section “Reset settings,” click Reset settings.
  5. In the dialog that appears, click Reset.
    Note: When the “Help make Google Chrome better by reporting the current settings” checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows Google to analyze trends and work to prevent future unwanted settings changes.

Settings that change

  • Default search engine and saved search engines will be reset and to their original defaults.
  • Homepage button will be hidden and the URL that you previously set will be removed.
  • Default startup tabs will be cleared. The browser will show a new tab when you start up or continue where you left off if you’re on a Chromebook.
  • New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case, your page may be preserved.
  • Pinned tabs will be unpinned.
  • Content settings will be cleared and reset to their installation defaults.
  • Cookies and site data will be cleared.
  • Extensions and themes will be disabled.

mozilla-firefox-logo Reset Mozilla Firefox to default settings

Note: When using the reset feature, your bookmarks, browsing history, open tabs, windows, passwords, cookies and web form auto-fill information will be saved.
However, your extensions and themes will be removed and your preferences will be reset.
  1. Click the menu button and  then click help (question sign icon) below.
  2. From the Help menu choose Troubleshooting Information.
    If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  4. To continue, click Reset Firefox in the confirmation window that opens.
  5. Firefox will close and be reset.
  6. When it’s done, a window will list the information that was imported. Click Finish and Firefox will open.

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