Remove redirects – Chrome, Firefox, IE pop-up advertisements are caused by adware application(s) installed on the infected computer, for instance, MultiTimer version 1.0 or RunBooster. The chrome, firefox and internet explorer browser are abused by adware applications to redirect the browser new tab to the ad. The myhelpfuldownloads.comp popup ad is a scam, the ads deceive the user into downloading an application ScanGuard Antivirus 2018 to remove the so-called malware infection or scan your computer for viruses.

In reality, it’s the adware application itself that promotes the scanguard application. Adware is selling their own products by infecting the computer of their victims or receive revenue using an affiliate based ad network. Not always is the application that is promoted using pop-ups involved in the malware like techniques adware publishers use. This is a gray area, luckily Malwarebytes is reviewing this gray area of Potentially Unwanted Programs.

The pop-up appeared in our test when we clicked in the middle of our own website, a virtual layer is what adware use to detect and redirect users, it’s called a “virtual ad layer”. The adware identified we were on a malware removal site and redirected us to the Scanguard application (which we do not recommend). Reimage Repair ads use the same tactics to deceive user in to install their PC Optimizer. Many users on the internet complain about the intrusive way PC Optimizers force their applications to users using pop-up ads. Adware is known to promote these pop-up redirects.

Adware is dangerous software designed to display intrusive advertisements on the affected computer. Some website’s that provide suspicious services such as free games, free downloads, free toolbars etcetera are likely to bundle their free software with adware for revenue. redirect popup ad virus removal

Additional information:
DangerMild infection and distribution profile
Removal Tool: Malwarebytes
Distribution: Adware, Potentially Unwanted Programs (PUPs), Download managers
Also known as: redirect, pop-up, ads
Browser: Google Chrome, Mozilla Firefox, Internet Explorer
Type: browser redirect

Stop browser redirects to by removing the adware responsible for the redirects in your browser. Adware uses a deceptive technique to install on the PC, this technique is called bundling. Download managers that use “bundling” are known as “Pay-Per-Install” (PPI) or “monetization” installation bundles. Pay, Per Install download managers are an adware deployment tool for adware publishers. Adware publishers to get paid for every new adware installation using download managers.

The installation user interface of the Download manager does not directly disclosure the adware present; it’s hidden by a human psychology trick called Dark Patterns. A Dark Pattern is a technique used to create a graphical user interface with a remarkable big next or install button, and a very small decline button. It’s deceptive, these download managers don’t want you to notice the additional adware that is secretly installed with the initial software you would like to download. This is the most common way for adware to infect the computer and start browser redirects to the ad.

Remove pop-up ads

Use this menu to clean your device from the browser redirect(s).
The easiest and most comprehensive approach to remove the redirect and the associated malware is using the malware removal tools. However, we do offer manual malware removal instructions for our visitors.

To remove ads, complete the steps below

  1. manual removal instructions
  2. removal tools (recommended)

Remove redirects – Chrome, Firefox, IEUninstall adware to get rid of the redirect ads.

In this first step, we show you how to detect and manually uninstall adware responsible for the redirect virus.
After you have uninstalled any adware application(s), perform an anti-malware scan with our recommended removal tools to remove any traces from your PC to make sure the ads are entirely removed from the infected PC.

Uninstall Adware, Malware, Virus, Potentially Unwanted Program - Windows 7

Uninstall software from Windows 7

Windows 7 users: Click the Start button in the left bottom corner, select Control Panel, select “Programs and Features”.

Windows 8 or Windows 10 uninstall Adware or Potentially Unwanted Programs

Remove Malware Adware Potentially Unwanted Programs from Windows 8 or Windows 10

Windows 8 and Windows 10 users: Right-click the Windows logo in the bottom left corner, select Control Panel, select “Programs and Features”.

remove adware, virus, potentially unwanted programs from windows 8 windows 10

Check the installed applications list for recently installed applications, select the application and click the uninstall button.
Select the column “Installed On” to sort installed applications by date, sorting the applications by date makes it easier for you to detect recently installed applications.
If you don’t know what to look for, Goto Malware Removal Tool

manual removal guide for adware virus popup redirect internet explorer google chrome windows 10 windows 7 windows 8 windows xp computer mac macos apple safariRemove redirect from Internet Explorer, Chrome or Firefox

In this second step, we show you how to manually remove the redirect virus from the browser and how to reset the browser to default settings.

If after these manual removal steps, there are still ads, pop-ups or browser redirects appearing from in the Google Chrome, Firefox or Internet Explorer browser? Perform a malware scan with our recommended malware removal tools. We do, however, recommend to malware scan your computer make sure there are no malware remnants left on the computer.

Remove redirects – Chrome, Firefox, IE from Internet Explorer

Remove malicious adware from Internet Explorer

Remove adware, virus from internet explorer

select the wrench button,and from the menu select “Manage add-ons”.

Internet Explorer Extension Removal

Check the add-ons list for any suspicious Browser Helper Objects, remove unwanted suspicious add-ons using the Remove or Disable button. If the button is grayed out, scan your computer with malware removal tools to remove the malicious add-on.

Reset your default Homepage and Search engine for Internet Explorer

The Internet Explorer has the option to reset to default. However, resetting your browser settings will affect your saved bookmarks and passwords.

Reset Internet Explorer

select the wrench button and from the menu select “Internet Options”.

Reset Internet Explorer

Select “Advanced” from the tab menu, Click the Reset button.

Internet Explorer delete personal settings adware virus

Check “Delete personal settings” and click the Reset button.
Restart Internet Explorer for the changes to take effect.

Good, Internet Explorer is reset to the default configuration, it is important to know there are virus remnants on your computer. We recommend to scan and remove the virus files from your computer. Make sure the virus does not reinstall, and all remnants are removed from your PC.

Remove redirects – Chrome, Firefox, IE Google Chrome removal

Remove adware, virus, browser hijacker and pop-up ad redirects from Google Chrome

Remove virus from Chrome

select the menu button and from the menu select “More Tools” and then “Extensions”.

adware browser extension chrome

Search for any unknown browser extension(s) from the list and remove them by using the trashcan icon.
Remove any browser extension that you do not know is very important.

  • Continue to the next step, reset Chrome policies

Remove “installed by enterprise policy” setting or browser extension from Chrome

When a setting or browser is disabled because the setting is “installed by enterprise” you can use the instructions below to enable the setting and remove it.

  • Open the Command Prompt by clicking the start menu button and typing “command prompt”.
    Right-click the “Command Prompt” result and select “Run as Administrator”.

Enter the following command’s one byline and press enter after each line to execute the command.

  • rd /S /Q “%WinDir%\System32\GroupPolicyUsers”
  • rd /S /Q “%WinDir%\System32\GroupPolicy”
  • GPupdate /force

reset chrome policies

  • Continue to the next step, reset Chrome Synced profile

Reset your Chrome sync

Google Chrome sync your browser user-profile with their services. If the Google Chrome browser is infected with adware, this adware (usually browser extensions and the homepage and search engine settings) are synced with Google’s servers.
It is important to clean this synced cache. If you don’t clear the synced cache the adware, browser extensions and settings keep coming back on any devices the profile is synchronized with.

  1. Open your Google Dashboard (opens in a new browser window). Make sure you are signed in to your Google Account (you are redirected to Google).
  2. Click Reset sync to clear all of your synced data on Google’s server.
  3. Click OK.

google chrome reset sync

  • Continue to the next step, reset Google Chrome.

Reset your default Homepage and Search engine for Google Chrome

Chrome has the option to reset to default settings. However, resetting your browser settings will not affect your saved bookmarks and passwords.

Remove redirects – Chrome, Firefox, IE google chrome

select the menu button and from the menu select “Settings”.

chrome virus

Scroll down to “Advanced” and again Scroll down to Reset settings.

removal tool for chrome

Click the “Reset” button to Reset Google Chrome, a new dialog appears.

delete virus adware chrome

Confirm the Reset of the chrome settings by clicking the “Reset” button.
Restart Google Chrome for the changes to take effect.

  • Continue to the next step Google Chrome Cleanup Tool

Chrome Cleanup Tool

The Chrome Clean-up tool is able to detect and remove chrome settings or browser extension(s) from the Chrome browser. Chrome Cleanup tool performs a scan for anything suspicious and removes it automatically from the browser.

download google chrome cleanup toolDownload Chrome Cleanup Utility

Start Chrome Cleanup Tool with right click and select Run as Administrator

Chrome Cleanup Tool run as administrator

Select Yes to Accept User Account Control

Chrome Cleanup tool - UAC

wait, searching for malicious programs

Chrome Cleanup Tool - Searching for Programs

If malicious programs are found the Chrome Cleanup Tool will remove them for you.
Click Continue

chrome cleanup tool - programs found

After the scan, the Chrome Cleanup Tool will Reset the browser once again.
Click Reset to complete.

Chrome cleanup Tool - Reset Google Chrome

Google Chrome is reset to default settings, it is important to know there are remnants of malware on your computer. We recommend to scan and remove malware files from your computer to make sure the malware does not reinstall, and the malware is entirely removed from your PC.

Remove redirects – Chrome, Firefox, IE firefox

Remove malicious adware from Firefox (Quantum)

delete virus removal firefox

select the menu button and from the menu/list select “Add-ons”.

adware virus browser extension firefox

Select Extensions from the left menu. Search any unknown Browser Extension(s) and remove it by clicking the Remove button.

Reset your default Homepage and Search engine for Firefox

The fastest and easiest way to reset your default homepage and the search engine is by resetting Firefox to default settings.

restore firefox homepage

select the menu button and from the menu, select “Help ?” (the question mark icon, at the end of the menu).

how to reset firefox

select Troubleshooting information from the menu.

virus firefox ads

select the Refresh Firefox button, and confirm the Refresh Firefox dialog once again to Reset Firefox to default settings.
Click Finish, Firefox will restart.

The Firefox browser is reset to default, it is important to know there are remnants of malware on your computer. We recommend to scan and remove malware files from your computer to make sure the malware does not reinstall and the malware is entirely removed from the browser and PC.

Remove redirects – Chrome, Firefox, IE malwarebytes anti malwareStep 1. Remove redirect with Malwarebytes

download malwarebytes trial

Dear visitor, we advise anyone that has a problem with malware on their device to scan the device with Malwarebytes! We have run many malware removal tests on infected PCs including adware, potentially unwanted programs, and ransomware. Malwarebytes is by far the best malware removal tool available today. Malwarebytes is always free to remove any malware from your computer. Malwarebytes premium is active for a 14 days trial license upon installation. Try Malwarebytes and see the results for yourself!

Download Malwarebytes

Malwarebytes direct download (use right click “Save Link as”)

Malwarebytes is the most powerful anti-malware solution to detect and proactively remove adware, browser hijackers, viruses and potentially unwanted programs from your device. Malwarebytes works excellently alongside antivirus software without any conflicts. Malwarebytes is by far the best malware detection and malware removal tool available today.

Buy Malwarebytes

More information about Malwarebytes (opens a new window)


  • Malwarebytes is scanning the computer for any viruses, trojans, adware, spyware, ransomware, and potentially unwanted programs.
    Please wait for Malwarebytes to finish the anti-malware scan, the anti-malware scan usually takes around 2 to 5 minutes to complete.

malwarebytes is scanning for virus adware malware

  • When the anti-malware scan is finished, Malwarebytes will show the results of the anti-malware scan.
    To remove the detected malware from your computer, select the Quarantine Selected button.

Malwarebytes Quarantine

  • All found malware will be moved to quarantine. Malwarebytes requires a reboot to complete the removal process.
  • Restart your computer.

Remove redirects – Chrome, Firefox, IE with malwarebytes

  • After the reboot, all the malware detected by Malwarebytes is moved to quarantine. The removal process is finished.
  • Continue to the next step

Remove redirects – Chrome, Firefox, IE zemana anti malwareStep 2. Delete adware with Zemana Antivirus

Zemana Anti-Malware is an anti-malware scanner which uses the cloud for malware detection. Zemana is the fastest and most proactively malware scanner available. Zemana is its best in addition to a primary virus scanner.


Download Zemana Cloud Scanner


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  • Open the Zemana Anti-Malware installer
  • Install Zemana Anti-Malware using the default settings
  • Zemana Anti-Malware will update itself


  • Select the Scan button to perform a malware scan
  • Wait for the scan to finish, it takes a few minutes.

zemana antivirus

  • Select the Next button to remove the malware found on your computer

zemana anti malware

  • That’s it. All malware is successfully removed from your computer.

zemana virus removal tool

  • Continue to the next step

Optimize your device, get rid of junkware

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