Remove Windows-rescue.info pop-up – Microsoft Tech Support scam




What is Windows-rescue.info pop-up?

If your web browser is redirected to Windows-rescue.info pop-up, showing a “your windows computer is infected with 3 viruses!” alert you are redirected to a fake pop-up. The Windows-rescue.info pop-up in the Google Chrome, Firefox, Internet Explorer or Edge web browser is set up and design by cybercriminals to scam users into downloading a fake removal tool.

Windows-rescue.info is nothing more than a trick to scare users into thinking their Windows computer is infected with viruses. In reality, your computer is most likely infected, but not with a virus but with an adware application showing the intrusive Windows-rescue.info pop-up scam.

The domains the scammers use often don’t exist very long, these typical scam domains are usually taken offline within 24 hours or less. However, the scam message remains and a new domain is registered to deceive users, similar to winfreesupport.club pop-up, bt0802.stream pop-upwindows cleaner update required pop-up, your computer is at high risk popup, Microsoft warning alert popup, Call for Support popup, and this computer is blocked popup.

windows-rescue.info

Do not call the telephone number or download the removal tool as shown in the Windows-rescue.info pop-up, both are expensive, won’t help you and might be used for identify theft (searching for passwords, or installing Remote Administration Tooling).
Read further about how to close the Windows-rescue.info pop-up and how to remove the associated adware from your device that is causing the pop-up.
You can use the menu to easily navigate through the removal steps.

How to remove Windows-rescue.info pop-up?

Use this menu to get rid of the fake Windows-rescue.info pop-up. Remove adware responsible for the Windows-rescue.info pop-up ad manually, or skip manual steps and go straight to the removal tool.



Close the Windows-rescue.info pop-up


When the Windows-rescue.info pop-up stays on top or constantly opens in fullscreen, the pop-up seems impossible to close. Execute this optional step to close the intrusive pop-up. After executing this step, please continue with Malwarebytes to start the actual removal of the adware that is causing the Windows-rescue.info pop-up in the browser.

Start the Windows Task Manager by simultaneously pressing CTRL+ALT+DEL for Windows 7 or CTRL+SHIFT+ESC for Windows 8 and Windows 10.
It is also possible to hit the taskbar with a right click and select the Task Manager from the taskbar menu.

windows8_taskmanager

Select the browser you are using from the list and right-click on it, selecting End Task.
It is also possible to use the End Task button in the right lower corner of the task manager.

task manager windows close popup

The internet browser should be closed now, continue to the next step to start the actual removing process of the malware.

Uninstall adware to get rid of Windows-rescue.info popup

Remove Windows-rescue.info

Uninstall software from Windows 7

Windows 7 users: Click the Start button in the left bottom corner, select Control Panel, select “Programs, and Features”.

Windows 8 or Windows 10 uninstall adware

windowx 8 windows 10 adware removal

Windows 8 user: right-click the Windows logo in the lower left corner, select Control Panel, select “Programs, and Features”.

appwiz windows 10

Windows 10 user: right-click the Windows logo in the bottom left corner, open Run, and type appwiz.cpl

malicious adware applications 2018

Check the software application list for recently installed adware applications and click “Uninstall“. In the image, you see recently known adware applications.
Click the column “Installed On” to sort installed applications by date, this makes it easier to detect recently installed adware applications.
If you don’t know what to look for, go to the Windows-rescue.info pop-up (adware) removal tool.
No worries, the removal tool is free to detect and remove adware for 14 days.

How to remove Windows-rescue.info - Internet Explorer - Chrome - Firefox - Edge Manually remove Windows-rescue.info pop-up from Internet Explorer, Chrome, Firefox or Microsoft Edge

Remove Windows-rescue.info pop-up manually from the Internet Explorer, Google Chrome, Firefox or Edge web browser.

Remove Windows-rescue.info from Internet Explorer

Windows-rescue.info Internet Explorer

In this first step for Internet Explorer, you have to verify if internet explorer is infected with a malicious add-on. Add-ons could be responsible for the WWindows-rescue.info pop-up ads in the Internet Explorer web browser.

Remove Windows-rescue.info internet explorer

choose the wrench button, and from the menu click Manage add-ons.

Internet Explorer Extension Removal

Check the add-on list for any suspicious add-on in Internet Explorer, click disable or remove to delete the add-on.
Continue to the next step to remove Windows-rescue.info pop-up from Internet Explorer.

Reset your Internet Explorer to get rid of adware

Internet Explorer has the possibility to reset to default, an Internet Explorer reset will affect your saved bookmarks and passwords. Internet Explorer reset is the easiest way to get rid of the Windows-rescue.info redirect.

Reset Internet Explorer

pick the wrench button and from the menu click Internet Options.

Reset Internet Explorer

Choose the Advanced tab, click the Reset button.

Internet Explorer delete personal settings adware virus

Check Delete personal settings and click the Reset button.
Restart Internet Explorer to complete the reset.

Good, Internet Explorer is reset to the default configuration, it is important to know there are adware (Windows-rescue.info pop-up) remnants on your computer. I recommend to scan and remove the virus files from your computer. Make sure the Windows-rescue.info redirect doesn’t occur again and all remnants are removed from your PC.

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Remove Windows-rescue.info from Google Chrome

Windows-rescue.info google chrome

In this first step for Google Chrome, you need to identify and remove the browser extension responsible for the Windows-rescue.info pop-up ads. Some browser extensions are ad-supported, e.g. adware and might show intrusive ads such as Windows-rescue.info.
If you didn’t install any browser extension at all, remove all browser extensions from Chrome.

Remove Windows-rescue.info chrome

Click the menu button, from the Chrome menu click More tools and then Extensions.

google chrome browser extension removal

Identify browser extension(s) from the list and click the Remove button to remove the extension.
If you are unsure if the extension is malicious, click the slider and disable the extension first. Continue to the next step.

Reset the Google Chrome profile sync

Google Chrome synchronizes the browsers user-profile with the Google Cloud services. If the Google Chrome browser is infected with adware, this adware, usually browser extensions, and pop-up ads to Windows-rescue.info ads are synced with Google’s servers.
It is important to clean this synchronized cache. If the user doesn’t clear the synchronized settings, the Windows-rescue.info pop-up and malicious Chrome settings keep coming back on any devices the Chrome user profile is synchronized with.

Open the Google Dashboard (opens in a new browser window). Click the Reset sync button to clear all of your synced data on Google’s server, confirm with OK.

google chrome reset sync

Continue to the next step.

Reset Google Chrome to get rid of adware

Chrome has the option to reset to default settings, a Chrome browser reset will not affect your saved bookmarks and passwords. Google Chrome reset is the easiest way to get rid of ad-supported browser extensions that display the Windows-rescue.info pop-up ad.

google chrome settings

Click the menu button, from the drop-down menu click Settings.

chrome search engine

Scroll down to Advanced and again scroll down to Reset settings.

removal tool for chrome

Click the Reset button to reset Google Chrome.

reset chrome

Confirm the reset of the Chrome web browser by clicking the Reset button.
Restart Google Chrome for the changes to take effect.

Google Chrome is reset to default settings, it is important to know there are remnants of Windows-rescue.info redirect on your computer. I recommend to scan and remove malware files from your computer to make sure the adware does not reinstall and the Windows-rescue.info redirect doesn’t occur again.

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Remove Windows-rescue.info from Firefox

Windows-rescue.info firefox

In this first step for Firefox, you need to identify and remove any Firefox add-on that is unknown to you.
If you didn’t install any add-on at all, remove all add-ons from Firefox. Add-ons in Firefox could be ad-supported which basically means an add-on shows Windows-rescue.info pop-up ads in Firefox.

delete virus removal firefox

Click the Firefox menu button, from the drop-down menu click Add-ons.

adware virus browser extension firefox

Click extensions from the left menu. Identify any unknown Firefox browser extension.
Click the Remove button to delete the extension and get rid of Windows-rescue.info ads.

Reset Firefox to get rid of adware

Firefox has the option to reset to default settings, this will reset Firefox completely. Reset Firefox is the easiest way to get rid of ad-supported add-ons from Firefox.

restore firefox homepage

Click the menu button, from the menu, select Help ? (the question mark icon, at the end of the menu).

how to reset firefox

Click on Troubleshooting information from the Help menu.

virus firefox ads

select the Refresh Firefox button, confirm the reset and restart Firefox.

The Firefox browser is reset to default settings, it is important to know there are remnants of malware on your computer. I recommend to scan and remove malware files from your computer to make sure the malware does not reinstall and the Windows-rescue.info redirect is entirely removed from the Firefox web browser.

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Remove Windows-rescue.info from Microsoft Edge

Windows-rescue.info microsoft edge

If you encounter Windows-rescue.info pop-up redirects in Microsoft Edge, follow these instructions.

reset microsoft edge - apps and features

Right-click the start button in Windows 10, from the start menu top click Apps and Features.

reset microsoft edge - advanced options

Scroll down through the right Apps and Features list till you see Microsoft Edge, click Advanced options.

reset microsoft edge windows 10

Click on the Reset button to reset Microsoft Edge to default settings. Microsoft Edge reset will clear the browsing history, cookies, and settings. Not the Microsoft Edge favorites web pages.

The Microsoft Edge web-browser is reset to default settings, it is important to know there are remnants of the Windows-rescue.info redirect on your PC. I recommend to scan and remove malware files from your computer.

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Remove Windows-rescue.info popup with Malwarebytes

Malwarebytes
Get rid of Windows-rescue.info with Malwarebytes. Malwarebytes is free to use, detect and remove the Windows-rescue.info redirect from the web browser. Windows-rescue.info is a intrusive pop-up which is a type of malware, Malwarebytes will remove Windows-rescue.info pop-up redirect from the web browser.

 

Run the Malwarebytes program installation file. Click here for Malwarebytes installation instructions.
Click Scan Now to start examining for the adware responsible for the Windows-rescue.info redirect in the web browser.

malwarebytes main

Malwarebytes will start searching for malware, please wait for Malwarebytes to finish the malware scan.
Malwarebytes usually takes between 2 to 5 minutes to complete.

malwarebytes scanning for malware

Once the malware scan is performed, Malwarebytes will present the results of the Windows-rescue.info pop-up adware scan.
Remove the malware found by Malwarebytes using the Quarantine Selected button.

malwarebytes scan results

Wait for Malwarebytes to move all malware to quarantine.

malwarebytes quarantine

Malwarebytes needs to make a system reboot to finish the Windows-rescue.info redirect removal process.
Save and close any working documents or open web pages and click Yes to reboot your PC.

malwarebytes reboot

After the system reboot, your web browser is free from the Windows-rescue.info pop-up redirect. Stay protected with Malwarebytes against future browser hijacker and other types of malware. Malwarebytes stops adware, abusive pop-ups, potentially unwanted programs, malicious web pages, suspicious downloads, viruses, spyware and ransomware from infecting your web browser.

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Get rid of Windows-rescue.info with Zemana

Zemana anti malware
Zemana Anti-Malware is an second opinion anti-malware scanner which uses Cloud technology with Windows-rescue.info pop-up detection. Removes annoying browser extensions, ad-supported add-on’s, unwanted applications and new tab/toolbars. It’s an efficient adware cleaner.

 

Open the Zemana anti-malware setup file.
Install Zemana anti-malware using the default settings, after successful installation Zemana anti-malware will update itself to the latest version.

zemana main

Select the Scan button to perform a malware scan to detect the malware responsible for the Windows-rescue.info redirect
Please wait for the scan to finish, the scan usually takes a few minutes.

zemana malware scan

Click the Next button to remove the malware found by Zemana on your computer.

zemana scan results

Wait a couple of seconds for Zemana to clean up your device from malware.

zemana malware removal completed

Your PC is successfully cleaned by Zemana. Zemana is an excellent protection for people searching for a lightweight malware detection and removal tool. Zemana is its best in addition to a more comprehensive antivirus or anti-malware security application such as Malwarebytes.

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Remove Windows-rescue.info redirect with AdwCleaner

adwcleaner

Download AdwCleaner

Adwcleaner is a free removal tool to detected and remove Windows-rescue.info from your web browser and computer. Adwcleaner is a portable adware removal tool, designed for lightweight adware removal. You can use Adwcleaner anywhere to remove adware from the web browser and PC. Download Adwcleaner to your PC, an external hard drive or USB stick and you are ready to start removing adware.

Download Now

Right-click the AdwCleaner executable you just downloaded and select “Run as Administratorthis is important.
Select the Scan Now button.

adwcleaner main

Wait for the adware & malware scan to finish.

Click the Clean & Repair button to remove the adware and malware from your PC.

adwcleaner Windows-rescue.info virus detection

Wait for AdwCleaner to remove the adware and malware from your PC.

Click the Clean & Restart Now button to finish the malware removal process.

adwcleaner removal

After the reboot, AdwCleaner shows a summary of the detected and removed malware files.

adwcleaner completed

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Read more about Microsoft Tech Support scams and how these scammers work.


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