Remove virus (Fake Support Scam)

Is your browser locked by ? Your a victim of the Fake Virus Support scams targeting browser like Internet Explorer, Google Chrome, Mozilla Firefox, Opera on Windows, but also Safari on Mac OSX. This ransom lock works on all browser that allow javascript. Cyber criminals lock your browser using javascript. This lock is fairly easy to remove, follow our instruction to forcibly close your favorite browser which is locked by this fake scam.

This fake ransom lock is known to be spreading in almost all languages around the world on a lot of different websites. Do never pay the fine they ask for!

While many people would be quick to realize that this is a scam and fake, the content of the popup message can seem quite convincing, especially when it is accompanied by alerts telling your computer is infected by viruses. You would think that no one would fall for this type of scam but according to Symantec, up to 2.9% of the people targeted by this scam will end up paying the fine or calling support, either out of fear of the perceived consequences, or because they are desperate to regain access to the data on their computers.

Remove “” virus (Fake Virus Support Scam) virus popup

1-800-996-8348 Telephone Support Scam

You cannot close the browser, as the message stays on your screen, here’s a example of the message you see on your screen.
Notice: this message varies per country, if you are from outside the US you can see a different message.

Don’t worry were gonna stop this process and remove this virus from your computer.

Safari Mac OSX

Goto the Safari menu in the top left corner.


Select all items, and click Reset button


Notice: For Safari and Mac OSX this is it.
No need for further scan of your computer. Windows users, follow our guide below and scan your computer using MalwareBytes Anti-Malware.

Windows XP and Windows 7 users

  • Right click in the taskbar

  • Search for the following process, depending on which browser you are using.
    Internet Explorer: iexplore.exe
    Mozilla Firefox: firefox.exe
    Google Chrome: Chrome.exe
  • Select Show processes from all users
  • Select the process from your browser and click ‘End process‘ button in Task Manager.

your browser is now closed, perform a virusscan using MalwareBytes Anti-Malware and remove this threat from your computer.

Windows 8 or Windows 8.1

  • Switch to Windows 8 Desktop mode (Windows Key + D) on your keyboard.
  • Right click in the task bar.

  • Search for the following process, depending on which browser you are using.
  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Select the process and click ‘End task‘ button in Task Manager.

your browser is now closed, perform a virusscan using MalwareBytes Anti-Malware and remove this threat from your computer.

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