Remove virus (Tech Support Scam)

If a pop-up from occurs you are redirect to a deceptive and dangerous Support Scam. These often temporary websites are build to scare, and eventually trick you into calling a very expensive and useless telephone number. The locks the Internet Explorer, Google Chrome, Firefox or Microsoft Edge browser and displays a fake message.

This message vary’s every time. The website is build using dangerous javascript code to exploit your browser and make sure you cannot close it that easily. However, it is possible. Follow this removal instruction to get rid of this dangerous Support Scam. pop-up virus – Tech Support Scam


Removal Instruction – Quick Menu

closeOptional – Close the Support Scam pop-up

adwcleanerStep 1 – Scan your computer with MalwareBytes AdwCleaner

malwarebytesStep 2 – Scan your computer with MalwareBytes Anti-Malware

zemana-anti-malware-iconStep 3 – Scan your computer with Zemana Anti-Malware

browser-extension-iconOptional – Check your browser for Potentially Unwanted Browser Helper Objects and Browser Extensions

internet explorerOptional – Reset browser settings


remove adware macIf you experience the Support Scam pop-up on Mac OS from Apple
follow this generic guide to remove adware from Apple Mac OS

close_32Close the Support Scam pop-up

If the pop-up stays on top with alert’s in your browser and it seems impossible to close the warnings you need to perform this optional step. After performing this step, please continue with Step 1 to start the actual removal of the adware causing the pop-up Support Scam.

  • Start the Windows Task manager by using CTRL+ALT+DEL for Windows 7 or CTRL+SHIFT+ESC (keep it pressed if the windows returns to full screen) for Windows 8 and Windows 10.
    It is also possible to hit the task bar with a right click and select the Task Manager from the menu.


  • Select the browser you are using from the list and right click on it, selecting End Task. It is also possible to use the End Task button in the bottom of the window.


  • Your browser should be closed now, continue to the next step.

    adwcleanerRemove Malicious Browser Extension(s) with MalwareBytes AdwCleaner

    MalwareBytes AdwCleaner will scan for hijacks and viruses in your computer and browser.
    The MalwareBytes AdwCleaner tool will scan for malicious Services, Folders, Files, Shortcuts, Registry keys and Browser Extensions for Internet Explorer, Google Chrome and Firefox. After the scan you can remove the found malicious items using MalwareBytes AdwCleaner and clean your computer and browser(s).
    download Download MalwareBytes AdwCleaner

    warningNotice: if you have problems downloading MalwareBytes AdwCleaner, because of popups that keep opening when clicking a link because of adware
    Goto this url:

    • Before running MalwareBytes AdwCleaner, close all open programs and browsers.
    • Select the executable for MalwareBytes AdwCleaner you just downloaded from the link above.
    • Run MalwareBytes AdwCleaner as Administrator
    • Accept their terms by clicking the “I Agree” button

    adwcleaner terms

    • Select the Scan button to start scanning your computer and browser for malicious files.


    • to remove the malicious items found by MalwareBytes AdwCleaner using the detection Scan, select the Clean button.


    • Make sure to close all open programs and browser(s) to continue removing the detected items from your computer.
    • Click OK to continue.


    • Your computer is rebooted after the removal process.

    malwarebytesRemove Malware with MalwareBytes Anti-Malware

    downloadDownload MalwareBytes Anti-Malware

    Malwarebytes Anti-Malware Free’s industry-leading scanner detects and removes malware like worms, Trojans, rootkits, rogues, spyware, and more. All you have to do is launch Malwarebytes Anti-Malware Free and run a scan. It’s that simple.
    Or if you want even better protection, consider Malwarebytes Anti-Malware Premium and its instant real-time scanner that automatically prevents malware and websites from infecting your PC.
    Either way you’re crushing malware and foiling hackers.
    MalwareBytes Anti-Malware works great alongside Antivirus software, both MalwareBytes Anti-Malware and Antivirus software go along and provide the best protection for your computer.

    informationInstall MalwareBytes Anti-Malware using it’s installation wizard.

    MalwareBytes Anti-Malware needs no configs or specific settings, just install and you are ready to scan your computer for malware and free removal.

    • Select Scan Now to perform an anti-malware scan.

    malwarebytes - scan now

    • Malwarebytes computer is scanning for malicious items, this might take a while, please wait for MalwareBytes Anti-Malware to finish.

    malwarebytes - scanning process

    • When the detection scan is finished, a window appears with the malware found by MalwareBytes.
      To remove the found malware from your computer, select the Remove Selected button.

    malwarebytes - remove selected

    • All found items will be put in quarantine, if MalwareBytes Anti-Malware requires to a reboot to do so, please allow MalwareBytes Anti-Malware to reboot Windows.

    malwarebytes - finished

    zemana-anti-malware-iconRemove adware that possible cause the Support Scam with Zemana Anti-Malware and restore your browser

    Zemana Anti-Malware is a security suite which is suitable for use in addition to a primary virus scanner. This second opinion malware scanner works with the cloud principle. This means that all data such as the malware definitions but also analyzes are conducted entirely over the internet.

    Zemana Anti-Malware features include protection against viruses, trojans, adware and spyware. But it also provides effective protection against root-kits and ransomware boot kits.
    download Download Zemana Anti-Malware (15 days trial)

    buy-with-discount Buy Zemana Anti-Malware Premium (30% FixYourBrowser discount)

    • Open the Zemana Anti-Malware installer
    • Install Zemana Anti-Malware using the default settings
    • Zemana Anti-Malware will update itself


    • Select the Scan button to perform a malware scan
    • Wait for the scan to finish, it takes a few minutes.


    • Select the Next button to remove the malware found on your computer


    • That’s it. All malware is successfuly removed from your computer.


    Check your browser for Potentially Unwanted Browser Helper Objects and Browser Extensions

    internet-explorer-logo Internet Explorer – Browser Helper Objects

    1. Start Internet Explorer
    2. On the Tools menu, tap or click Manage add ons. If you don’t see the Tools menu, press Alt.
    3. In the menu select Toolbars and Extensions
    4. Change Currently loaded add-ons under Show: to All add-ons
    5. Select the Browser Helper Object you would like to remove by double clicking it.
    6. Select Remove. If the Remove button is greyed out, reset Internet Explorer to default settings (see below).

    google-chrome-logo Google Chrome – Browser Extensions

    1. Start Google Chrome
    2. In the top-right corner of Google Chrome select the menu  chrome-menu
    3. Select Settings
    4. On the left side select Extensions
    5. Review all Google Chrome extensions installed, remove any unknown or unwanted Browser Extension using the trashcan icon on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Google Chrome (see below).

    mozilla-firefox-logo Mozilla Firefox – Browser Extensions

    1. Start Mozilla Firefox
    2. Click the menu button firefox menu
    3. Select Add-ons from the menu
    4. On the left side select Extensions
    5. Review all Mozilla Firefox extensions installed, remove any unknown or unwanted Browser Extension using the remove button on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Mozilla Firefox (see below).

    Reset Internet Explorer, Google Chrome or Mozilla Firefox to default settings

    internet-explorer-logo Reset Internet Explorer to default settings

    Follow instructions

    • Note If you are running Windows 8.1 or Windows 8, start Internet Explorer from the desktop. Changing your settings will affect both Internet Explorer and Internet Explorer that you start from the desktop.
      1. Start Internet Explorer
      2. On the Tools menu, tap or click Internet options. If you don’t see the Tools menu, press Alt.
      3. In the Internet Options window, tap or click the Advanced tab
      4. Tap or click Reset. If you’re using Windows Internet Explorer 6, click Restore Default
      5. In the Reset Internet Explorer Settings dialog box, tap or click ResetNote Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
      6. When Internet Explorer finishes applying the default settings, tap or click Close, and then tap or click OK.
      7. Exit Internet Explorer and again start Internet Explorer.

    google-chrome-logo Reset Google Chrome to default settings

    Reset Google Chrome to default settings

    1. In the top-right corner of the browser window, click the Chrome menu chrome-menu
    2. Select Settings.
    3. At the bottom, click Show advanced settings.
    4. Under the section “Reset settings,” click Reset settings.
    5. In the dialog that appears, click ResetNote: When the “Help make Google Chrome better by reporting the current settings” checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows Google to analyze trends and work to prevent future unwanted settings changes.

    Settings that change

    • Default search engine and saved search engines will be reset and to their original defaults.
    • Homepage button will be hidden and the URL that you previously set will be removed.
    • Default startup tabs will be cleared. The browser will show a new tab when you startup or continue where you left off if you’re on a Chromebook.
    • New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case your page may be preserved.
    • Pinned tabs will be unpinned.
    • Content settings will be cleared and reset to their installation defaults.
    • Cookies and site data will be cleared.
    • Extensions and themes will be disabled.

    mozilla-firefox-logo Reset Mozilla Firefox to default settings

    Note: When using the reset feature, your bookmarks, browsing history, open tabs, windows, passwords, cookies and web form auto-fill information will be saved. However, your extensions and themes will be removed and your preferences will be reset.
    1. Click the menu button firefox menu  and then click help firefox help .
    2. From the Help menu choose Troubleshooting Information.
      If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
    3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
    4. To continue, click Reset Firefox in the confirmation window that opens.
    5. Firefox will close and be reset.
    6. When it’s done, a window will list the information that was imported. ClickFinish and Firefox will open.

    information If you still experience problems with Support Scam advertisements from, run a scan with Emsisoft Anti-Malware using this instruction.

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