When Google Chrome, Firefox, Internet Explorer or Microsoft Edge, redirect the browser to a dangerous web page scam that states “your computer is infected with viruses” your computer is infected with an adware or potentially unwanted program. Unfortunately, not only adware and potentially unwanted programs redirect browsers to these scam pages, hacked websites, websites offering pirated content or adult related website are known to redirect the browser to these “your windows is infected with viruses” scams.
These support scams are trying to deceive the user into thinking their computer is infected with viruses and a telephone number or false removal tool should be called or bought to remove the fake viruses from their computer.
We advise anyone that experience these pop-ups to never call the number provided in order to solve the problem. You will call a foreign call center that expecting you to call. In this first place, these telephone numbers are expensive and second all they aim for is personal information from your computer, logins, passwords, and documents containing personal information.
The support scammers will ask you to install remote administration tooling to take over the over computer, in order to fix the problems…After they have control over the infected computer they can do everything they want. In our experience, the tech support scammer starts showing some default windows logs, that contain simple warnings. However, every windows log has these error in the log file, the problem persists in the fact that these tech support agent’s use the default logs as a sign your computer is infected and that you need a premium very expensive license to remove the fake “your windows is infected with viruses” scam.
The Tech Support Scams, such as this “your windows is infected with viruses” are spreading very fast through the internet. Every day there are 100’s of new scam websites launched to fool users into thinking their browser and computer is infected with a virus. Here are a few examples: bom002.site, Ransomware 2.0 scam alert. Most of these temporary websites are taken down fast by registrar companies. Unfortunately, the crooks keep registering domains to deceive users, never every call the support agent’s or buy premium features/ licenses.
In case you did buy a premium license from these support scams, refund your money or canceling the license by contacting the support agent and your credit card company as soon as possible.
The typical alert of a support tech scam web page might look like this:
Your Windows Computer is Infected With (4) Viruses!
Your device is infected with (4) Viruses. The pre-scan found possible traces of (3) malware and (1) phishing/spyware. Your system is at risk of irreversible damage – Immediate removal advised!
Scanning and cleaning is advised to prevent further system damage, loss of personal data, photos and passwords.
Traces of (1) Phishing/Spyware has been found on your computer. Personal and banking information may at risk.
Remove “Your Computer infected with (4) viruses” alert (Virus Scam)
In this removal instructions, we included a technique to close the tech support scam and remove the additional adware, responsible for your computer is infected with viruses from your scam alerts on your computer.
Removal the Your Computer infected with viruses pop-up redirect
Optional - Check your browser for Potentially Unwanted Browser Helper Objects and Browser Extensions
If you experience a Tech Support Scam pop-up on Apple Mac OS
follow this Removal Guide to remove Adware from Apple Mac OS
If the pop-up stays on top with alert's in your browser and it seems impossible to close the warnings you need to perform this optional step. After performing this step, please continue with Malwarebytes to start the actual removal of the adware that is causing the pop-up in the browser.
- Start the Windows Task Manager by using CTRL+ALT+DEL for Windows 7 or CTRL+SHIFT+ESC for Windows 8.
It is also possible to hit the taskbar with a right click and select the Task Manager from the menu.
- Select the browser you are using from the list and right-click on it, selecting End Task. It is also possible to use the End Task button at the bottom of the window.
- The internet browser should be closed now, continue to the next step to start the actual removing process of the malware.
Remove Adware and Potentially Unwanted ads with MalwareBytes AdwCleaner
- Right-click the AdwCleaner executable you just downloaded and select "Run as Administrator" this is important.
- Select the Scan Now button.
- Wait for the adware & malware scan to finish.
- Click the Clean & Repair button to remove the adware and malware from your PC.
- Wait for AdwCleaner to remove the adware and malware from your PC.
- Click the Clean & Restart Now button to finish the malware removal process.
- After the reboot, AdwCleaner shows a summary of the detected and removed malware files.
Remove Malware, Viruses, Trojans with MalwareBytes
Download Malwarebytes to remove the malware from your PC. We have run many malware removal tests on infected PCs including adware, potentially unwanted programs, and spyware. Malwarebytes is by far the best malware removal tool available today to get rid of malware. Malwarebytes is always free to remove any malware. Malwarebytes works great alongside antivirus software.
Remove the threat with Malwarebytes and see the results for yourself!
Start the Malwarebytes installation setup file. Click here for detailed Malwarebytes installation instructions.
Click Scan Now to start searching for malware on your PC.
Malwarebytes will start searching for malware on your PC.
Wait for Malwarebytes to finish the malware scan. The Malwarebytes malware scan usually takes between 2 to 5 minutes to complete.
Once the malware scan is completed, Malwarebytes will display the results of the malware scan.
Remove the malware found by Malwarebytes using the Quarantine Selected button.
Wait for Malwarebytes to move all malware found on your PC to quarantine.
Malwarebytes needs to perform a system reboot to complete the malware removal process.
Save and close any working documents or open web pages and click Yes to reboot your PC.
After the system reboot, your PC is clean from malware. Stay protected with Malwarebytes against future threats. Malwarebytes stops adware, potentially unwanted programs, malicious web pages, suspicious downloads, viruses, spyware and ransomware from infecting your machine.
Remove Adware from your Browser with Zemana
Zemana Anti-Malware is an second opinion anti-malware scanner which uses Cloud technology for malware detection. Zemana is the fastest, smallest and most proactively malware scanner available. Zemana is its best in addition to a primary virus scanner or malware scanner such as Malwarebytes.
Open the Zemana anti-malware setup file.
Install Zemana anti-malware using the default settings, after successful installation Zemana anti-malware will update itself to the latest version.
Select the Scan button to perform a malware scan, wait for the scan to finish, this usually takes a few minutes.
Click the Next button to remove the malware found by Zemana on your computer.
Wait a couple of seconds for Zemana to remove the malware from your PC.
Your PC is successfully cleaned by Zemana. Zemana is an excellent protection for people searching for a lightweight malware detection and removal tool. Zemana is its best in addition to a more comprehensive antivirus or anti-malware security application such as Malwarebytes.
Remove any browser extensions from Chrome, Firefox and browser helper objects from Internet Explorer
Internet Explorer - Browser Helper Objects
- Start Internet Explorer
- On the Tools menu, tap or click Manage add ons. If you don't see the Tools menu, press Alt.
- In the menu select Toolbars and Extensions
- Change Currently loaded add-ons under Show: to All add-ons
- Select the Browser Helper Object you would like to remove by double clicking it.
- Select Remove. If the Remove button is greyed out, reset Internet Explorer to default settings (see below).
Google Chrome - Browser Extensions
- Start Google Chrome
- In the top-right corner of Google Chrome select the menu
- Select Settings
- On the left side select Extensions
- Review all Google Chrome extensions installed, remove any unknown or unwanted Browser Extension using the trashcan icon on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Google Chrome (see below).
Mozilla Firefox - Browser Extensions
- Start Mozilla Firefox
- Click the menu button
- Select Add-ons from the menu
- On the left side select Extensions
- Review all Mozilla Firefox extensions installed, remove any unknown or unwanted Browser Extension using the remove button on the right next to the Browser Extensions name. If a Browser Extensions cannot be removed, reset Mozilla Firefox.
Reset Internet Explorer, Google Chrome or Mozilla Firefox
Using these instructions you can reset Internet Explorer, Chrome and Firefox to their default configuration.
Reset Internet Explorer to default settings
- Note: If you are running Windows 8.1 or Windows 8, start Internet Explorer from the desktop. Changing your settings will affect both Internet Explorer and Internet Explorer that you start from the desktop.
- Start Internet Explorer
- On the Tools menu, tap or click Internet options. If you don't see the Tools menu, press Alt.
- In the Internet Options window, tap or click the Advanced tab
- Tap or click Reset. If you're using Windows Internet Explorer 6, click Restore Default
- In the Reset Internet Explorer Settings dialog box, tap or click Reset
Note: Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data (recommended!).
- When Internet Explorer finishes applying the default settings, tap or click Close, and then tap or click OK.
- Exit Internet Explorer and again, start Internet Explorer to see the results.
Reset Google Chrome to default settings
- In the top-right corner of the browser window, click the Chrome menu
- Select Settings.
- At the bottom, click Show advanced settings.
- Under the section "Reset settings,” click Reset settings.
- In the dialog that appears, click Reset.
Note: When the "Help make Google Chrome better by reporting the current settings" checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows Google to analyze trends and work to prevent future unwanted settings changes.
Settings that change
- Default search engine and saved search engines will be reset and to their original defaults.
- Homepage button will be hidden and the URL that you previously set will be removed.
- Default startup tabs will be cleared. The browser will show a new tab when you start up or continue where you left off if you're on a Chromebook.
- New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case, your page may be preserved.
- Pinned tabs will be unpinned.
- Content settings will be cleared and reset to their installation defaults.
- Cookies and site data will be cleared.
- Extensions and themes will be disabled.
Reset Mozilla Firefox to default settings
However, your extensions and themes will be removed and your preferences will be reset.
- Click the menu button and then click help (question sign icon) below.
- From the Help menu choose Troubleshooting Information.If you're unable to access themenu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
- To continue, click Reset Firefox in the confirmation window that opens.
- Firefox will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.